KEY® COACHING TERMS & CONDITIONS 

STATUS

Key Coaches are independent, self-employed, business owners who have been trained and are certified to deliver The Key via The Key Coaching Programme.

Key Coaches operate independently in association with The Key.

Key Coaches are not employees, agents, contractors, or franchisees of The Key Business.

The Key is not responsible for any income, salaries, PAYE, Tax, sick leave, or any other similar matters.

KEY COACH BUSINESS IDENTITY - COACH PRACTICE / BUSINESS IDENTITY - Key Coaches should not use any name the same as a Registered Trademark or Unregistered Trademark or any name similar too Registered Trademark, Unregistered Trademarks when setting up a Business Identity. 

Key Coach - Prices will be available during Pre Key Coach Discovery Call or as purchased online. The Key Coach Online Programme in Non - Refundable after purchase.

Payment is required in full before the programme commences (or a payment plan may be agreed).  

Post Course(s) Key Coach Plus + Coach and Business Development Support 'Subscription' [Discussed post course].

Coaches typically certify between 3-6 months and up-to 12 months. The Key Coach course is accessible to trainee coaches for 12 months from time of purchase and extended during Key Coach Plus support.  

The Key Coach is an online / non geographical programme.

Key Coaches can operate anywhere geographically online.  

SCOPE OF SERVICES

Key Coach Certification enables a Key Coach to deliver The Key Programme 'one to one' coaching either in person or online and excludes  group sessions either on or offline. 

'Unlock' The Key Programme enables you to deliver; One to One plus Group. 

'Master Key' Programme, is a group programme. 

'Key Collective' is a group Programme.

'The Key Coach System' represents all of the above Key Coach Programmes.

Key Coaches should keep confidential all coaching and training methodologies.

Key Coaches are not permitted to teach, coach, mentor or train any individual or group in Key Coach Methodologies  i.e. cannot train another person to coach The Key. 

Key Coach Training[s] can only be delivered by Key Founders.

Key Coaches are responsible for securing and protecting all client and business data and compliance with data protection laws and our Privacy Policy  

Key Coaches may use Key materials in keeping with Key® Coach Brand Guidelines however do not own any copyright of materials. Christine and Megan McGrory own all Key® Registered [®] or Un-Registered [™] trademarks and materials.

Full List – https://unlock-the-key.co.uk/copyright/

A Key Coach is certified to use The Key Coach logo to promote their business and designated Key Collateral.

The Key Coach cannot assign the benefits of this agreement to any other party.

The Key Coach is not permitted to use a business name the same or similar to The Key’s trademarked or untrademarked entities.

See a list of trademarked / untrademarked / copyrighted trade names above.

All Key brand names should be designated where possible with ® or ™  and © Copyright[year] ChristineMcGrory

All Key content and Intellectual Property [IP] should be referenced as 'The Key®' and not 'passed off' as personal or other business materials. Key contents may be used in conjunction with your own individual businesses for example fitness services but must always be referenced to The Key and not 'passed off' as your own business or personal content or identity. 

Coaches are not permitted to develop any Key Programmes in anyway connected to The Key and / or develop programmes in association with The Key which are passed off as Key Programmes. Key Coaches cannot represent themselves as Key Coaches when delivering programmes which are not connected to The Key. 

Key coaches cannot market independent programmes connecting them to The Key or themselves as a certified Key Coach. Any questions to clarify this are welcomed at ask@unlock-the-key.co.uk. 

Key Founders Christine and Megan McGrory, have the authority to request that a student remove themselves from a training session should they become disruptive or a distraction to the learning of the group. The Key business can revoke and remove certification should a Key Coach put The Key Brand into disrepute or at risk.

Is not part of the initial Key Coaching Programme. Business support and development may feature in The Key Coach Plus + Support Programme post certification or during extended certification. 

The Key is not responsible for general IT technical issues relating to Key Coaching. This includes issues relating to; the internet, devices, phone, email, operating systems such as Outlook, Microsoft, Zoom, Skype, Facebook, or any other third-party technology platform used by a coach to support the delivery of the Key Coach programme or their coaching business.

The Key is responsible only for the maintenance and upkeep of The Key Online Dashboard and Key Online Courses.

ASKKATIE

AskKatie is a support service for any questions about The Key Coach Programme[s] and will direct you to what you need during your Key Coach training and should you go on and do any of the further Key Coach Programmes. 

An invaluable support for all things Key, operating within the times of 10.00am - 5.00pm [Monday- Friday]

Email Support only. 

Should you email 'ASKKATIE' outwith these times. You will receive a response within these times within 24/48* hours. [* It may take 48 hours where requests are made at weekends or where we require a 3rd party to respond to us for a solution]. 

This support is for Key Coaches currently enrolled in ANY of Key Coach Training Programmes. 

Includes:

General Liaison for ONBOARDING of new Key Coaches. 

Liaison on behalf of Founders, Megan and Christine.

Design liaison where Key Coaches are accessing Key Coach Templates, resources and branded materials with The Key Coach Plus. 

Anything else other than IT! *

A 24/7 general help support service.

A telephone support service. Email Only.

Our support is 100% focused on matters of The Key and Key Courses/ Programmes.

The support operates 10.00am - 5.00pm [Monday- Friday.] 

Should you email 'ASKKATIE' outwith these times. You will receive a response within these times within 24/48* hours. [* It may take 48 hours where requests are made at weekends or where we require a 3rd party to respond to us for a solution]. 

AskKatie is NOT an IT helpline or IT support. 

Katie will direct you to any relevant IT modules within our courses that offer specific support or general guidance.

This service is not a PC, IT Application or IT Programmes support service.  

CONTACT 

KEY COACH SIGN OFF & CERTIFICATION Key Mentors are responsible and reserve all rights for Key Coach Sign Off and Certification subject to satisfactory completion of The Key Coach Course.  

A minimum of 6 Client Session Video's will be required for review, as well as other criteria as detailed in process. A final review call will be held pre-certification. Coaches will be notified by personal with decision and any actions.

CERTIFICATION WITH CONDITIONS  In some cases we may grant certification with conditions. In this case The Key Coach will receive their Key Coach Passport but will be required to meet certain criteria with regards to their development. This may include submitting additional client case study videos for review. The Founders reserve the right to request these criteria are met and where this is not the case certification may be suspended until conditions are met. 

Key Coaches will be required to participate in The Key’s Quality Assurance Programme on an annual or otherwise designated time frame. This may include The Key requesting client feedback, video evidence, testimonials, questionnaires and course content refreshers.

PAUSING, STOPPING OR TRANSFERRING KEY COACH TRAINING. Coaches who request to pause or stop Key Coach Training, should make a request to ask@unlock-the-key.co.uk with reasons for the changes requested. 

A maximum of 12 months pause may be available subject to Key Founders discretion. Where a transfer is requested, an additional fee of will be charged of £597.00 to continue course after a 12 month period. 

Payment in full of initial training is required irrespective of coaching status, once the programme has commenced. In these circumstances all Key Coach materials and resources will be paused and trainees will not have access to any an all Key Materials until training is resumed.

TERMINATING KEY COACH TRAINING OR CEASING PTRACTICING AS A KEY COACH. In some circumstances Key Coaches may wish to terminate their certification as a Key Coach. Founders must be notified by email to create@unlock-the-key.co.uk as to the reasons for this decision. When both Coach and Founders have agreed, the Coach Certification will be cancelled and the Coach will no longer be able to use any and all Key Materials and must immediately cease delivering any Key materials or Services. Existing clients services must cease with an appropriate explanation.  

INSURANCE & WARRANTEES

The Key accepts no responsibility for insurances in respect of the Key Coaches business. As an independent coach / business owner, you are responsible for any and all costs and legislation typical and necessary to operate any small business. The Key Coach is responsible for all costs and expenses incurred by his/her activities and indemnifies The Key against all actions, proceedings, liabilities, claims, damages, costs and expenses arising out of said activities except such as relating to the quality and fitness of the products and programmes for which The Key is responsible.

When addressing financial matters in any of our documentation, literature, websites, videos, presentations or other content (hereafter referred to as “content”), we have made every effort to ensure we represent our course programmes and their ability to improve your life (or the lives of your clients) and grow your Key Coach business. However, there is no guarantee that you will get similar results or earn similar levels of earnings using any of our ideas, concepts, tools, resources, strategies or recommendations.

The Key Coach must not make any misleading or unauthorised claims or statement in relation to The Key and its products and services.

The Key Coach can terminate their certification and association with The Key by arranging a discussion to outline reasons for the termination and by subsequently giving 4 weeks’ notice in writing to The Key.

Termination of The Agreement prohibits The Key Coach from trading as a Key Coach. Access to all Key Coach related online resources materials will be immediately stopped.

The Key can terminate this agreement immediately or on notice if:

The Key Coach commits a serious/ or otherwise breach of the Terms and Conditions agreement set out here and / or The Key Coach does anything which is contrary to The Key’s best interests.

Any notice of termination under this Agreement must be in writing and may be served or given by delivering the notice or sending it by prepaid post addressed to the party to be served at the party’s address appearing in this agreement.

Payment is required in full if The Key Coach programme has been started. If a payment plan is in place then all payments are required to be paid to fulfill the contract.   

You may cancel your Key Coach Training transaction without penalty or obligation within 24 hours from payment subject to training not having started. Accessing dashboard / emails or any component of Key Coach training signifies completion of the transaction.

To cancel, you must firstly intimate your intention by discussing it with the company and thereafter email a cancellation notice to create@unlock-the-key.co.uk within 24 hours of payment of The Key Coach Course(s).

Payment is required in full if The Key Coach programme has been started. If a payment plan is in place then all payments are required to be paid to fulfill the contract.   

INCAPACITY In the event of incapacity Key Coach Certification will cease.  

The general contact email for Key Coaches for any communications, contact and issues is create@unlock-the-key.co.uk